At Smart Graphic Technology, we are committed to delivering high-quality services that meet your business needs. Our refund policy ensures fairness and transparency for all our clients 

Paid Social Media Ads

• Due to the nature of digital advertising, we do not offer refunds once an ads campaign has been launched.

• If there is an issue with the campaign setup, we will work with you to optimize and improve performance.

Shopify Website Development

• If you cancel before work has started, you may be eligible for a partial refund.

• No refunds will be provided once the website design and development process has begun. However, we offer revisions to meet your expectations.

Graphic Design Services

• If you are not satisfied with the initial design concepts, you can request a refund within 48 hours of receiving them.

• Refunds are not applicable once the revision process has started, but we offer multiple revisions to ensure you get the best results.

How to Request a Refund

• To request a refund, please email us at smartgraphictech@gmail.com with your order details and the reason for the request.

• Our team will review your request and respond within 2 business days.

Refund Processing

• Approved refunds will be processed within 7 business days of confirmation.

• The refunded amount may take additional time to appear in your account, depending on your payment provider.

Important Considerations

• If a refund is issued, you cannot use the initial design concepts provided.

• We retain ownership of all design work until a final agreement or full payment is made.

• Since our services are creative and customized, we understand that preferences may vary. We recommend utilizing revisions before requesting a refund.

For any questions or concerns, contact us at smartgraphictech@gmail.com